CUSTOMER SATISFACTION SURVEY QUESTIONS

Please rank each of the ten areas of importance from 1 highest to 10 least. Click on the button in the column that best describes our performance in each of these areas.
Rank*   Excellent Good Neutral Fair Poor N/A
Customer Service
  Friendly, helpful, available, prompt, have the answers when you need them
 
 Comment:
Delivery
  On time, the right product, when it is needed
 
 Comment:
Quality
  Does the product meet or exceed your expectations, are issues rectified quickly
 
 Comment:
Response Time
  Are acknowledgments, callbacks and shipping information timely
 
 Comment:
Product Cost
  Does the product offer a total value, cost, delivery, support
 
 Comment:
Lead-Time
  Do our lead times meet your expectations, compare with like suppliers
 
 Comment:
Engineering Support
  Are we knowledgeable, supportive, proactive, comprehensive, professional
 
 Comment:
Quotation Process
  Was the process easy to use, timely, complete
 
 Comment:
Packaging
  Does it meet the needs at a minimum cost
 
 Comment:
ETDBW
  Easy To Do Business With, How simple is it to get your business needs met
 
 Comment:
* Please rank each of the ten areas of importance from 1 highest to 10 least.
Your Position:
Engineering Purchasing Materials Quality
Management Scheduling Production Sales
Optional:
Name Company

Customer Satisfaction

Customer satisfaction is extremely important to Grimm Brothers. We understand that customers "vote with their dollars" to the companies they feel bring the most value. With our aggressive Continuous Improvement efforts we are already working hard to drive out cost and improve the value we deliver to you. We would like to ask for your honest, candid feedback on how well we are meeting your expectations. We will take this feedback to chart our efforts into matters that are truly important to you as our customers. Our management team and employees are very dedicated to meeting your changing needs and welcome your feedback to give us direction on where to focus those efforts!

Thank you in advance for your participation,

Brent Dobbs
CEO
Grimm Brothers Plastics Corp.